Managed IT Services for Swansea Businesses
Proactive monitoring, security and support for a simple monthly fee - so you can stop fire-fighting IT issues.
If your IT is always in crisis mode, it’s time to move to managed IT.
We act as your outsourced IT department – monitoring, patching, protecting and supporting your systems so your team can just get on with their jobs.
From Reactive to Proactive!
Break-Fix IT
Managed IT with Octopus 365
• Only call when broken
• Unplanned downtime
• Surprise invoices
• 24/7 monitoring & patching
• Issues fixed before staff notice
• Flat monthly fee
What's included?
Support
- Unlimited Helpdesk
- Remote & On-Site
- VIP User Support
Security
- Endpoint Protection
- Firewall & Email Security
- Backup Monitoring
Strategy
- IT Roadmap
- Project Support
- Regular Reviews
Local MSP Benefits
Local Swansea MSP
Real engineers based in Swansea, close enough to visit when remote support isn’t enough.
Security First
Security is baked into every plan, from patched devices to protected email and data.
Flat-Fee Pricing
One simple monthly fee with clear inclusions and no surprise add-on invoices.
Scales as you Grow
Add or remove users and services as your business changes, without painful renegotiations.
How we onboard your business
Discovery & Audit
Stabilise
Run and Improve
- Full review of your PCs, servers, network and Microsoft 365
- Check backups, security, licences and key business apps
- Simple report highlighting quick wins and bigger priorities
- Tackle recurring issues that frustrate your team
- Apply critical updates and tighten core security settings
- Put basic standards in place so everything is stable and predictable
- 24/7 monitoring and regular patching to catch issues early
- Scheduled reviews to align IT with your business plans
- Advice on upgrades, cloud moves and new tools when they actually make sense
What's included in Managed IT
- Unlimited IT Support (Remote & On-Site) – Never worry about downtime again.
- Lightning-Fast Response Times (30-Min SLA) – Your team is never left hanging.
- 24/7 Proactive Monitoring – Stop problems before they start.
- Patch Management & Updates – Stay secure and up to date automatically.
- Hardware & Software Asset Management – Total clarity and control of your tech estate.
- Hardware Lifecycle Planning & Procurement Advice – Avoid surprise failures and costs.
- Monthly Performance, Risk & Ticketing Reports – Instant visibility into IT performance.
- Advanced Endpoint Protection (EDR + MDR) – Enterprise-grade threat defence.
- Email Security Suite – Anti-spam, phishing and BEC protection.
- Web Content Filtering & Risk Scoring – Safe, focused browsing for your team.
- External & Internal Vulnerability Scanning (Monthly) – Find weaknesses before attackers do.
- Dark Web Monitoring – Get alerts if your credentials appear on the dark web.
- Security Awareness Training (Monthly Interactive) – Turn staff into a human firewall.
- Multi-Factor Authentication Rollout & Enforcement – Lock down access.
- Secure Password Management System – Eliminate weak and reused passwords.
- Cyber Essentials Plus Audit Preparation – Get certified and win more contracts.
- Daily Cloud Backup (Desktops, Laptops & M365) – Recover data from any device, anytime.
- Local Image-Based Backup for Key Servers – Rapid recovery for critical systems.
- Daily Backup Testing & Alerting – Know your backups are working.
- Disaster Recovery Playbook & Testing (Bi-Annual) – Be prepared for anything.
- Priority Onboarding (Under 3 Business Days) – From chaos to calm in under a week.
- Dedicated Senior Account Manager – One point of contact who knows your business.
- Bi-Monthly Business & Security Reviews – Stay ahead of threats and aligned with goals.
- Customised IT Roadmap Aligned to Business Goals – IT that supports growth.
- Executive Dashboard Access – See everything at a glance.
- Staff Onboarding/Offboarding Automation – Secure, fast user lifecycle management.
- Microsoft 365 Business Premium Licensing – Secure, modern productivity tools.
- Remote Access Tools Included – Work securely from anywhere.
- Managed Password Vaults for Teams – Share credentials securely.
- Client Portal with Analytics Dashboard – 24/7 visibility and control.
Why Businesses Switch To Us
“We used to lose hours every week to IT glitches and slow systems. Since switching, everything runs like clockwork – and I don’t even have to think about cybersecurity anymore.”
Matthew J, Managing Director, Construction Company (22 staff)
“Before partnering with them, I was constantly worried about ransomware and phishing attacks. Now? It’s all handled. I sleep better at night.”
David L, CEO, Financial Services Firm (35 staff)
“Their team feels like an extension of ours. Fast responses, proactive monitoring, and no more surprise IT costs. That’s a win in my book.”
Richard, Director, Nursery Chain (70 staff)
“The onboarding was seamless and they immediately found vulnerabilities we didn’t know existed. We’re now compliant and protected – without the tech jargon.”
Mike, Co-Founder, Solicitors (12 staff)
“We’ve grown from 10 to 40 employees in two years, and the IT just scaled with us. No stress, no downtime, and everything just works.”
Nicola, Business Owner, e-Commerce (40 staff)
Your Complete IT & Cyber Team
- We replace your need for Outsourced IT support contracts
- We replace your need for Internal IT support personnel
- We replace your need for Costly break/fix emergency IT services
- We replace your need for Endpoint protection software (EDR/MDR)
- We replace your need for Vulnerability scanning tools
- We replace your need for Backup and disaster recovery solutions
- We replace your need for Cybersecurity awareness training providers
- We replace your need for Microsoft 365 licensing and support
- We replace your need for Password management software
- We replace your need for Patch management tools
- We replace your need for Asset management software
- We replace your need for Dark web monitoring services
- We replace your need for Monitoring and alerting tools
- We replace your need for Compliance consultants for Cyber Essentials Plus
- We replace your need for Hardware lifecycle and procurement consultants
- We replace your need for Dashboard/reporting tools
- We replace your need for Onboarding/offboarding IT provisioning processes
- We replace your need for Remote access tools
- We replace your need for Email security solutions
- We replace your need for Web filtering software
- We replace your need for Internal IT documentation and planning processes
- We replace your need for IT project managers or strategic consultants
- We replace your need for Executive-level IT oversight and business reviews
Your questions answered…
What exactly is Managed IT Support, and how does it help my business?
Managed IT Support is a proactive approach to managing your technology. Instead of waiting for things to break, we monitor, maintain, and support your entire IT infrastructure so you get fewer disruptions, faster fixes, and predictable costs.
How does your cybersecurity service protect my business?
We implement multi-layered cybersecurity solutions including threat detection, endpoint protection, firewall management, email security, and employee training – plus 24/7 monitoring for rapid response.
Is this service suitable for my size of business?
Yes. Our services are designed specifically for businesses with 5 to 50 staff members.
How quickly do you respond to IT issues?
Most issues are resolved remotely within minutes. For complex problems, we have guaranteed SLA response times and on-site support when needed.
What if I already have an IT person or team?
We can work alongside your internal IT staff to provide additional expertise, coverage, and cybersecurity.
What’s the cost? Is it affordable?
Pricing is transparent and tailored. Most clients find our flat monthly fee more cost-effective than hiring full-time IT staff or dealing with unexpected repair bills.
How do you ensure my business stays compliant with regulations like GDPR?
We stay up to date with regulations and implement best-practice controls such as encrypted backups, secure storage, access controls, and audit logging.
Can you help us move to the cloud or work remotely?
Yes. We specialise in secure, scalable cloud and remote work setups, including Microsoft 365 migrations and secure VPN access.
What kind of support do my team members get?
Your staff can contact us directly by phone, email, or remote support for any IT issue, with explanations in plain English.
How do I get started?
Click the button below to request a free consultation. We’ll assess your current setup and show you exactly how we can help.