Published prices, no surprises
Every customer gets the same service and the same engineers. Your price depends on how many of you there are and the hours you need us, nothing else.
- All prices per month, excluding VAT
- Same service on every tier
- Monitoring runs 24/7 on every plan
Choose your hours
The three tiers only change when we're available and how fast we respond. What we do for you is the same.
Workday
Mon to Fri, 9am to 5pm
Workweek
Mon to Fri, 8am to 8pm
Always-On
7 days, 8am to 8pm
Solo and Duo
One fixed monthly price with everything included: support, security, email and the licences. Built for sole traders and two-person businesses. Each step up adds one thing.
Base
IT and email
- Managed IT support on all your business devices
- Business email (Exchange Online mailbox)
- Proofpoint email security
- WatchGuard endpoint protection
- Monitoring and patching
- Keeper password manager
- Mailbox backup
Plus
Adds Office and a business number
- Everything in Base
- Microsoft 365 Business Standard: full Office apps, OneDrive and Teams
- OneDrive backup
- A business phone number on your mobile and computer
Complete
Adds your mobile
- Everything in Plus
- An unlimited mobile SIM per person, on any network
- Your phone managed and protected
| Package | WorkdayMon to Fri, 9am to 5pm | WorkweekMon to Fri, 8am to 8pm | Always-On7 days, 8am to 8pm |
|---|---|---|---|
| Solo 1 person | |||
| Solo | £95 | £110 | £130 |
| Solo Plus Most popular | £119 | £134 | £154 |
| Solo Complete | £149 | £164 | £184 |
| Duo 2 people | |||
| Duo | £139 | £169 | £209 |
| Duo Plus Most popular | £179 | £209 | £249 |
| Duo Complete | £219 | £249 | £289 |
Prices per month, excluding VAT, on the Standard plan: 12-month term, onboarding free. Prefer month to month? The Flex plan is £10 per person per month more, with a one-off onboarding fee. Extra unlimited mobile SIMs on any network are £12 a month.
Managed IT, per user
Pay for the people and devices you have. Mix and match units and tiers. There's no minimum. Use the calculator to see your total.
| Unit | Workday | Workweek | Always-On |
|---|---|---|---|
| Per userA person, across all their devices. Part-time staff are combined into full-time equivalents (37.5-hour week). | £30 | £45 | £65 |
| Per shared deviceDevices not tied to one person, such as tills, kiosks or a reception PC. | £15 | £25 | £35 |
| Per siteOne fee per location where we manage the network. | £100 | £150 | £225 |
Licences such as endpoint protection, monitoring and Microsoft 365 are passed through at our supplier's price, shown on your quote, with no margin added. See what's covered on the managed IT support page.
Included in managed IT, at every tier
- Unlimited remote support during your hours
- On-site visits across South Wales when needed
- 24/7 automated monitoring
- Patch management
- Hardware, software, network and Wi-Fi support
- Cyber security oversight and incident coordination
- Dark web monitoring and monthly vulnerability scans
- Monthly security awareness training
- Starters and leavers handled
- Asset management and documentation
- We deal with your other IT suppliers
- Monthly service reporting
- A disaster recovery test twice a year
- Support in Welsh or English
Response and restore times
How quickly we respond, and how quickly we aim to have you working again, by priority. Times are within your tier's hours.
| Priority | Workday | Workweek | Always-On |
|---|---|---|---|
| P1 Critical | 30 min / 4 hrs | 15 min / 4 hrs | 15 min / 1 hr |
| P2 High | 2 hrs / 1 day | 1 hr / 8 hrs | 30 min / 4 hrs |
| P3 Medium | 6 hrs / 3 days | 4 hrs / 2 days | 2 hrs / 1 day |
| P4 Low | 1 day / 5 days | 8 hrs / 4 days | 4 hrs / 2 days |
Shown as response / restore. Where a fix depends on a third party, such as a broadband provider, we stay responsible for chasing it and keeping you updated.
Questions
How much does IT support cost for a small business?
One or two people are covered by Solo or Duo packages, from £95 a month for one person. From three people it's priced per user, from £30 per user per month on our Workday tier. All prices exclude VAT.
Why is Solo and Duo priced differently from per-user support?
For one or two people, a single fixed price that includes the licences is simpler and fairer. From three people, per-user pricing with licences at supplier cost works out better, and there's no point at which adding a person lowers your bill.
What counts as a user?
A person, covered on all of their business devices. Part-time staff are combined into full-time equivalents based on a 37.5-hour week. Devices several people share can be covered per device, and a whole location per site.
Do you support Macs?
Yes. We support Macs alongside Windows PCs, iPhones, iPads and Android devices, and the price is the same whichever you use.
Can different staff be on different tiers?
Yes. Tiers can be mixed, so a manager who works evenings can be on Workweek while the rest of the team is on Workday.
Is there a contract?
Solo and Duo are on a 12-month Standard plan with free onboarding, or month to month on Flex for £10 per person per month more. Per-user support is a simple agreement, and tiers and quantities can change with 30 days' notice.
What isn't included?
Hardware, larger projects such as an office move or a server replacement, and licences on per-user plans, which are passed through at our supplier's price. Projects are quoted as a fixed price before any work starts.
Do you offer pay-as-you-go support?
No. We only work on a managed basis, because that's the only way we can keep your IT reliable and stand behind the result.
When do prices change?
We review prices once a year, in April, and give customers notice of any change.
Not sure which fits?
Start with a free exposure check, or ring us and we'll work out the cheapest combination for your business.