Download TeamViewer
If one of our engineers has asked you to, download TeamViewer QuickSupport, open it, and read them the ID and password it shows. Nothing is installed, and the connection ends when you close it.
Only if we've asked you to
Never let anyone connect to your computer because of an unexpected call or email, even if they say they're from Octopus 365, Microsoft or your bank. If in doubt, hang up and ring us on 01792 94 94 94.
Customers can also start a session at help.octopus365.co.uk.