Complaint handling

We all strive to provide the highest level of service possible. We understand that sometimes things may not go according to plan, and parents may have complaints. To help manage these, we offer a feature in our software that allows you to store and manage them in one convenient place.

By using this feature, you no longer have to keep track of complaints in a folder or on your computer. Instead, you can use pre-defined lists, link contacts, and add important dates to record all necessary information. This way, you can keep track of them in an organised and efficient manner.

When you receive a complaint, you can use this feature to record all relevant details, including the date, time, and nature of the complaint. You can also log any actions you have taken to address the issue and any follow-up steps that need to be taken. Additionally, you can keep track of the involved contacts or staff members who have been working on resolving the complaint. Also, you can update the complaint with specific dates such as when the complaint was created, received and escalated. In addition to this, you can also log when Ofsted was notified, if necessary and a reference.

Once you have completed the necessary procedures to address this, you can close it within the software. This helps you keep track of which complaints have been resolved and which are still open.

To ensure the security of sensitive information, we offer the option to limit access to this section to specific users. This way, only authorised users will have access to the information.

We hope that this feature will help you manage complaints more efficiently and effectively. While also allowing you to provide the best possible service to your clients.