IT Support Services

IT Documentation

IT Documentation is an essential component for delivering efficient and reliable IT services. Our documentation typically includes:

  • Client Information Management: Detailed information about your business operations, contact information, and service level agreements (SLAs).
  • Network Infrastructure Documentation: Maps and diagrams of your network infrastructure, including hardware, software, and network devices.
  • Asset Management: Keeping track of all hardware and software assets.
  • Policy and Procedure Documentation: Documentation of all policies and procedures related to IT services, including security protocols, data backup and recovery procedures.
  • User Account and Access Management: Documentation of user accounts, access levels, and permissions for various systems and applications.
  • Change Management Logs: Records of all changes made to the IT environment, including software updates, hardware changes, and configuration modifications.
  • Service Logs and Ticketing: Records of all service requests, incidents, and their resolutions.
  • Compliance and Audit Trails: Documentation that supports compliance with various regulatory standards and provides audit trails for security and operational audits.
  • Vendor Management: Information about vendors, contracts, support agreements, and contact details.
  • Business Continuity and Disaster Recovery Plans: Documentation of strategies and procedures to maintain business operations in the event of a disaster or disruption.
  • Training and Knowledge Base Materials: Resources for training staff and clients, including manuals, how-to guides, and FAQs.

Asset & Inventory Management

Asset Management helps you make informed decisions about your IT equipment, software, and service investments, leading to cost savings, improved efficiency, and enhanced compliance. This forms part of your IT Documentation, and includes:

  • Asset Lifecycle Management: Acquisition, deployment, maintenance and disposition of assets
  • Inventory Management: Tracking assets, their locations and allocation to users.
  • License Management: Ensuring compliance with licensing agreements.
  • Cost Management: Controlling IT expenditures to ensure IT assets are being used efficiently.
  • Risk Management: Identifying and managing risks associated with IT assets, including security vulnerabilities, compliance issues, and potential asset failures.
  • Strategic Planning: Using asset information for future budgeting, software and hardware purchases, and IT infrastructure planning.
  • Compliance and Audit: Ensuring assets are compliant with various standards and regulations.

IT Policies and Procedures

We provide comprehensive IT policies and procedures to ensure the efficient and secure use of IT resources in compliance with relevant laws. This includes critical areas such as cybersecurity, data privacy, acceptable use of technology, and disaster recovery. With our detailed procedures, you will have step-by-step guidance, ensuring consistency, reducing the risk of security breaches, and enhancing operational efficiency. By partnering with us, you will benefit from our expertise in managing IT risks and compliance, allowing you to focus on your core business activities while we look after your IT.

Technology Review Meeting

Our Technology Review Meetings with our clients to align their IT systems with their business objectives. We assess their IT infrastructure, identify challenges, and evaluate solutions. We explore technological advancements and trends to enhance efficiency, security, and scalability. Our aim is to provide insights and recommendations for proactive improvement and strategic growth. With us, our clients can confidently focus on growing their business.

24x7x365 5 minute response

Octopus 365 offers immediate IT assistance through our 24/7/365 service that guarantees a 5-minute response time. This premium support ensures that you receive help from our team within 5 minutes of reporting an issue, any time of the day or night, 365 days a year.

Unlimited Remote Support

Our Unlimited Remote Support provides your business with a team of experts available 24/7 for quick assistance. You get unlimited support requests for a predictable cost, enabling you to focus on your core business activities without worrying about escalating IT support costs. Our proactive monitoring and quick problem resolution help you maintain your IT effortlessly.

Onsite Support

Octopus 365 offers On-site Support charged hourly for businesses that require direct, hands-on assistance with their IT infrastructure. Our experienced IT professionals visit your premises to address complex issues, such as hardware installations, network setups, or urgent repairs. With transparent per-hour billing and no long-term commitments, our On-site Support is an excellent complement to our remote support offerings.

24x7x365 Infrastructure Monitoring

Our 24/7 x 365 monitoring ensures your IT systems are always secure and operational. Our team of experts continuously monitors your network and critical infrastructure, proactively detecting and resolving issues in real time. With round-the-clock vigilance, we protect your business from disruptions and cyber threats, ensuring maximum uptime and peace of mind.

Patch Management

Our Patch Management service ensures your systems are always up-to-date and secure. We regularly scan your network for vulnerabilities and apply critical updates and patches to your software and hardware. Keeping your systems patched protects your business from potential security threats and operational disruptions, ensuring a stable and reliable IT environment.

Endpoint Protection

Our Endpoint Protection Detection and Response (EPDR) service provides advanced security for your IT infrastructure. We use cutting-edge technology to continuously monitor and protect your endpoints, detecting and responding to threats in real time. Our EPDR service safeguards your business against cyberattacks, ensuring a secure and resilient IT environment.

Simulated Phishing Attack

Our Simulated Phishing Attack service helps strengthen cybersecurity defences by testing your employees’ awareness and response to phishing attempts. We create realistic phishing scenarios to identify vulnerabilities and provide targeted training to mitigate risks. Simulating these attacks, we help your team stay vigilant and better prepared to handle real threats, enhancing your overall security posture.

Managed Firewall

Our Managed Firewall service provides robust protection for your network by monitoring and managing your firewall around the clock. Our experts ensure your firewall is always configured correctly, up-to-date, and optimised to block unauthorised access and cyber threats. With our proactive management, you can trust that your network remains secure and resilient against attacks.

Managed WIFI

Our managed WiFi service ensures reliable and secure wireless connectivity for your business. We handle everything from installation and configuration to monitoring and maintenance, providing seamless, high-performance WiFi. With our proactive management, your network remains optimised and secure, allowing you to focus on your business without worrying about connectivity issues.

Managed CCTV and NVR Devices

Our Managed CCTV and NVR service provides comprehensive surveillance solutions for your business. We handle everything from installation and configuration to monitoring and maintenance of your CCTV cameras and Network Video Recorders (NVR). With our expert management, your surveillance system remains reliable and secure, ensuring continuous protection and peace of mind for your premises.

Managed Paxton Access Control

Our managed Paxton Access Control service ensures your premises are secure with advanced access management solutions. We handle the installation, configuration, and maintenance of your Paxton access control systems, providing you with real-time monitoring and control. With our proactive management, you can trust that only authorised personnel have access, enhancing the security of your business.

Proofpoint Email Protection

Our Proofpoint Email Protection service safeguards your business from email-based threats. We utilise advanced filtering and threat detection technologies to block phishing attempts, malware, and spam before they reach your inbox. Our comprehensive email protection lets you trust that your communications are secure, allowing you to focus on your business without worrying about email-borne attacks.

Microsoft 365 Mailbox Backup

Our managed Microsoft 365 Mailbox Backup service, powered by Veeam, ensures your email data is always secure and recoverable. We handle the setup, monitoring, and maintenance of your mailbox backups, protecting against data loss and ensuring quick recovery in case of accidental deletion or cyber incidents. Our reliable backup solutions safeguard your business communications, providing you with peace of mind.

Keeper Password Management

Our Keeper Secure service provides robust password management and security solutions. We handle Keeper’s setup, configuration, and ongoing management, ensuring your passwords and sensitive data are protected against breaches. With our proactive management, your business enjoys enhanced security, streamlined access, and peace of mind knowing your information is secure.

Security Awareness Training

Our Security Awareness Training service empowers your employees with the knowledge and skills to recognise and respond to cybersecurity threats. We provide comprehensive training programs that cover the latest security practices and threat detection techniques. By educating your team, we help you build a solid human firewall, enhancing your overall security posture and reducing the risk of security incidents.