IT Support Packages

Our IT Support packages have been created to provide customers with a suite of productivity and security features to ensure they can concentrate on their work without worrying about technology.

We invest heavily in the best possible solutions for our customers and engineers. This allows us to automate many day-to-day tasks, so our engineers can concentrate on supporting users instead of carrying out tasks we can use AI and automation for.

These days, 95% of our support is done remotely. If we need to attend one of your sites, this is scheduled and agreed upon. This could be the initial phone call in an emergency – don’t worry, we won’t keep you waiting!

Looking at our packages below, you can click on any “included services” for further details.

You can also use our IT Support calculator to help build your package.

IT Support for your Site / Location

Most companies have one site, but some of our clients (early years) have several sites.

These sites will all have core infrastructure that is critical to business operations. Servers, routers, firewalls, switches, access points, printers etc.

This is why we charge a tiered monthly amount per site depending on the number of users or devices.

If a particular site does not contain a lot of Core Infrastructure, then there is no charge. We also do not consider homeworkers as a site.

  • Ad-Hoc Only

  • £0

    per site, per month

  • £60 per hour
  • £120 per hour
  • £495
  • £995
  • £995
  • £995
  • £495

IT Support for your Users / Devices

Most companies have the same amount of devices as they do users.

For example, each user has a PC or a laptop. So if a user has a desktop PC and laptop, we would still count them as one user and protect both devices.

Some businesses may have many more users than devices, for example, a call centre with a few shifts to cover 24 hours.

In this instance, we would count the devices, not the users.

  • Server

  • £30

    per server, per month

  • Not Applicable
  • Not Applicable
  • Not Applicable
  • Not Applicable
  • Not Applicable